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Common Questions
How many heating levels does the Lenmen Heating Shawl have?
The Lenmen Heating Shawl features 6 precise temperature settings, ranging from 108°F to 144°F ( 108°F-115°F-122°F-129°F-136°F-144°F). This wide range allows you to easily find your ideal comfort and warmth level.
Does the heating shawl have an auto-shutoff timer feature?
Yes. For safety, energy efficiency, and peace of mind, the shawl comes with 4 adjustable auto-off timer settings: 30, 60, 90, and 120 minutes (0.5h, 1.0h, 1.5h, and 2.0h). It automatically shuts off once the timer reaches zero, making it completely safe even if you fall asleep.
Is the heating shawl washable? What are the cleaning instructions?
Yes, the shawl pad is washable. Please strictly follow these steps to keep your shawl clean and safe:Unplug & Detach: Turn off the heating pad, unplug it from the wall outlet, and completely remove the controller and wire unit before washing. Only the fabric pad itself is washable.Wash Gently: Hand or machine wash using mild detergent. The water temperature must not exceed 30°C (86°F).Air Dry Fully: Do not use a wringer or clothes dryer. Lay flat or hang to air dry naturally. Make sure the pad is completely dry before reconnecting the controller or plugging it back in.
Can I use this for neck and shoulder pain relief?
Absolutely. The targeted heating zones cover your neck, shoulders, and upper back, providing gentle warmth therapy that helps relax tight muscles, improve circulation, and relieve shoulder and neck stiffness.
What is your return policy? What if I don't like it?
We offer a 30-Day Risk-Free Money-Back Guarantee. If you are not satisfied with your purchase for any reason within 30 days of delivery, simply contact our support team at support@shoplenmen.com to initiate a return or full refund.